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FAQ Return & Refund

Where can I find my order number to register my return?

Your order number can be found in the confirmation email you received after placing your order. If you have not received this e-mail correctly, our customer service will be happy to assist you.

What should I do if a product is delivered faulty or damaged?

Unfortunately, it sometimes happens that a product is damaged during shipment or production. We are of course happy to resolve this with you. Please send a message to help@blyssboutique.com with a picture of the complaint and your order number. Our customer service will work with you as quickly as possible to find a solution.

What should I do if I want to return my order outside the return period?

Please remember to ship your return within the 14-day period after receiving your order. In the unlikely event that this does not work out, ask our customer support team for the possibilities. 

How can I return my order?

Need to return your purchase? We're here to assist! You can do so within 14 days of delivery. Returning can be done quickly and easily by clicking here.

14-Day Return Policy

Need to return your purchase? We're here to assist! You can do so within 14 days of delivery. Returning can be done quickly and easily by clicking here.


Return period: 
We use a return period of 14 days during which the customer may return his or her package without giving any reason. These 14 days start when the package is received. Please note that the return shipment must be sent within these 14 days.

Return conditions: All items must be returned to us in an unworn and unwashed condition suitable for resale with the tags still attached to the item. 
*We reserve the right to refuse returned items if we suspect that the items have been used or damaged through no fault of our own.

Return costs: Returns are on your own cost depending on the courier and the country you return your package from.

Return processing time: We do our best to process returns as quickly as possible. After receiving your return in our warehouse, we process it within 10 working days. On your track and trace that you receive with your return shipment, you can see when the package has arrived at our warehouse. From then on, the 10 working days start. After the refund has been made, you will receive a message about it. Please note that it can take up to 3 days before the refund is visible on your payment method.

The consumer has a right of withdrawal in accordance with the following provision if the consumer is a natural person who enters a legal transaction for purposes that are not predominantly related to his or her commercial or professional activity:

A. CANCELLATION CONDITIONS

Right of cancellation

The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier has received or accepted the order.

As we work with a fully automated system, orders are executed as soon as they are placed. Therefore, we cannot interrupt the shipping process until delivery, so a refund is not possible upon receipt of the goods.

To exercise your right of withdrawal, you must inform us (Blyss Boutique) by means of a clear declaration (e.g. by e-mail) of your decision to withdraw from this contract. The revocation is completed when we have received the goods. The cost of returning the goods shall be borne by the customer.

Record for shipments in transit 

As our goods are shipped from our warehouse in Asia, there may be longer transit times over which we have no control. If the goods are already on their way to you, cancellation is not possible. Please wait until you have received the goods and then return them to us. Of course, you can inform us in advance about your cancellation.

To guarantee you the fastest possible return, we ask you to send us a shipping confirmation.

Consequences of withdrawal

If you withdraw from this contract, we must refund all payments we have received from you, with the exception of delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract and receipt of the goods. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

** ALL RETURNS WILL BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.