FAQ Online Returns
What is your 14-days return policy?
Need to return your purchase? We're here to assist! You can do so within 14 days of delivery. Returning can be done quickly and easily.
All items must be returned to us in an unworn and unwashed condition suitable for resale with the tags still attached to the item and in the original packaging.
The see the whole Return Policy please click here.
*We reserve the right to refuse returned items if we suspect that the items have been used or damaged through no fault of our own.
How do I request a return?
We are sorry to hear that the items didn't meet your expectations.
To request an online return, please complete the return form below. Please also add your order number.
Where can I find my order number?
Your order number can be found in the confirmation email you received after placing your order. If you have not received this e-mail correctly, our customer service will be happy to assist you.
Can I return items free of charge?
Due to the relatively high return rates on clothing, we are unable to offer free returns at this time. Therefore, return shipping costs must be covered by the customer. Our warehouses are located in Asia, where returned goods should be sent. If there are any issues with the items themselves, please contact us via our contact form. We are here to assist you.
How long will it take for my refund to be processed?
We do our best to process returns as quickly as possible. After receiving your return in our warehouse, we process it within 10 working days. On your track and trace that you receive with your return shipment, you can see when the package has arrived at our warehouse. From then on, the 10 working days start. After the refund has been made, you will receive a message about it. Please note that it can take up to 3 days before the refund is visible on your payment method.
Online Returns
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