FREQUENTLY ASKED QUESTIONS
General Queries
How do I track my order?
We strive to process and ship orders within 24-48 hours of placement.
Once your order has been dispatched, you will receive an email notification containing your tracking information. Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our Track my Order page.
What payment methods can I use?
We offer a variety of convenient payment methods to make your shopping experience seamless. You can pay using: credit card (Visa, MasterCard, American Express), Apple Pay, Google Pay Bancontact and iDEAL.
What is the shipping fee?
We aim to make our brand as accessible as possible. Therefore, we have chosen to offer free shipping on all orders. Unfortunately, to support this choice, we need to charge a fee for returns. This approach helps us make the best environmental choice.
What is your 14-days return policy?
Need to return your purchase? We're here to assist! You can do so within 14 days of delivery. Returning can be done quickly and easily.
All items must be returned to us in an unworn and unwashed condition suitable for resale with the tags still attached to the item and in the original packaging.
The see the whole Return Policy please click here.
*We reserve the right to refuse returned items if we suspect that the items have been used or damaged through no fault of our own.
Is it possible to exchange a item?
Unfortunately, we do not accept exchanges at the moment. We advise you to return the items you ordered and place a new order for the correct size. This process ensures you receive the right product as quickly as possible. Thank you for your understanding. 🤎
How do I request a return?
We are sorry to hear that the items didn't meet your expectations.
To request an online return, please complete the return form here. Please also add your order number.
How long will it take to receive my order?
Our shipping time typically takes 2-3 weeks. We understand this may seem longer than expected, but this duration allows us to ensure that each order is carefully processed, packaged, and shipped with the utmost care. By taking this time, we can maintain high standards of quality control and reduce the risk of errors or damages during shipping. Additionally, this timeframe allows us to implement more sustainable and efficient shipping practices, which are better for the environment. Thank you for your patience and understanding 🤎
How long will it take for my refund to be processed?
We do our best to process returns as quickly as possible. After receiving your return in our warehouse, we process it within 10 working days. On your track and trace that you receive with your return shipment, you can see when the package has arrived at our warehouse. From then on, the 10 working days start. After the refund has been made, you will receive a message about it. Please note that it can take up to 3 days before the refund is visible on your payment method.
Products
How do I find the right size?
We advise you to check the size guide on the product page. You can find this by clicking on "size guide" which is located right below the size selector. By doing so, you will find the perfect size for you.
How should I wash my items?
To keep your beautiful garments in top condition, follow these washing instructions:
Step 1: Check the Care Label Always start by checking the care label for specific washing instructions.
Step 2: Sort by Color and Fabric
Separate your garments into light and dark colors and sort delicate fabrics from sturdier ones.
Step 3: Pre-Treat Stains
Gently pre-treat any stains with a stain remover or mild detergent before washing.
Step 4: Choose the Right Washing Cycle
Select a gentle cycle for delicate fabrics and a regular cycle for sturdier items on your washing machine.
Step 5: Use a Mild Detergent
Opt for a mild detergent suitable for your garment's fabric. Avoid bleach or harsh chemicals.
Step 6: Wash in Cold Water Wash your garments in cold water to prevent shrinking and color fading, preserving fabric integrity.
Step 7: Turn Garments Inside Out
Turn your garments inside out to protect their outer surface and reduce friction during washing.
Step 8: Use a Gentle Cycle
For delicate fabrics or embellished garments, always use the gentle cycle option if available.
Step 9: Air Dry or Tumble Dry Low
Air dry your garments by laying them flat or hanging them. If using a dryer, choose a low heat setting.
Step 10: Iron or Steam as Needed
Once dry, iron or steam your garments to remove wrinkles, following the care label instructions.
By following these steps, you'll keep your beautifull pieces looking stunning for longer period of time.
Do you offer warranty on your items?
At our boutique, we take pride in the quality of our garments and are dedicated to ensuring your complete satisfaction. Our warranties cover manufacturing defects and workmanship issues for a specified period from the date of purchase. Please note that warranty terms and conditions may vary between products. If you have any concerns, we're here to help!
Orders & Shipping
What is the shipping fee?
We aim to make our brand as accessible as possible. Therefore, we have chosen to offer free shipping on all orders. Unfortunately, to support this choice, we need to charge a fee for returns. This approach helps us make the best environmental choice.
How to place an order?
Placing an order on Blyss Boutique is quick and easy. Simply browse through our items, select the items you wish to purchase, and add them to your cart. Once you're ready, click on the cart icon and proceed to checkout. Enter your shipping and payment information, review your order, and confirm the purchase. You’ll receive an order confirmation email shortly after. If you have any questions or need assistance, our customer support team is here to help!
Which payment methodes do you accept?
We offer a variety of convenient payment methods to make your shopping experience seamless. You can pay using: credit card (Visa, MasterCard, American Express), Apple Pay, Google Pay Bancontact and iDEAL.
How long will the shipment of my order take?
Our shipping time typically takes 2-3 weeks. We understand this may seem longer than expected, but this duration allows us to ensure that each order is carefully processed, packaged, and shipped with the utmost care. By taking this time, we can maintain high standards of quality control and reduce the risk of errors or damages during shipping. Additionally, this timeframe allows us to implement more sustainable and efficient shipping practices, which are better for the environment. Thank you for your patience and understanding. 🤎
Return & Refund
What is you 14-days return policy?
Need to return your purchase? We're here to assist! You can do so within 14 days of delivery. Returning can be done quickly and easily.
All items must be returned to us in an unworn and unwashed condition suitable for resale with the tags still attached to the item and in the original packaging.
The see the whole Return Policy please click here.
*We reserve the right to refuse returned items if we suspect that the items have been used or damaged through no fault of our own.
How do I request a return?
We are sorry to hear that the items didn't meet your expectations.
To request an online return, please complete the return form here. Please also add your order number.
Where can I find my order number?
Your order number can be found in the confirmation email you received after placing your order. If you have not received this e-mail correctly, our customer service will be happy to assist you.
Can I return items free of charge?
Due to the relatively high return rates on clothing, we are unable to offer free returns at this time. Therefore, return shipping costs must be covered by the customer. Our warehouses are located in Asia, where returned goods should be sent. If there are any issues with the items themselves, please contact us via our contact form. We are here to assist you.
How long will it take for my refund to be processed?
We do our best to process returns as quickly as possible. After receiving your return in our warehouse, we process it within 10 working days. On your track and trace that you receive with your return shipment, you can see when the package has arrived at our warehouse. From then on, the 10 working days start. After the refund has been made, you will receive a message about it. Please note that it can take up to 3 days before the refund is visible on your payment method.
Contact
How can I contact the customer service?
If you have any questions, don't hesitate to contact us. We are happy to help. Our lovely team is available 5 days a week to answer all the questions you may have.
Contact: help@blyssboutique.com or click here.
What is the response time of the customer service?
We always aim to answer every question within 48 hours. 🤍